Frequently Asked Questions

COVID-19

When will you open?

As soon as it is safe to do so. We expect to open during phase 2 of the quarantine lifting, but it will depend on whether all safeguards are in place, & then whether members feel comfortable staffing the gallery. We are keeping up with the latest notifications & suggestions, & gathering supplies we will need.



Can I buy your pottery online?

No, we are not set up to have an online store & ship items. You can buy gift certificates to use when we do open, and you can make tax-deductible contributions. Gift certificates can be used for pottery, or for our Take a Turn at the Wheel Class (you must register for a specific date when you're ready).



What are your hours?

During COVID-19, we are temporarily closed. We will post our hours when we're ready to open again.



I registered for a class, but it's been cancelled due to COVID-19.

We have attempted to contact all registrants. Please send us a message if you haven't been contacted. You can save your registration, or ask for a refund. We're holding seats for current registrants in our next scheduled class, whenever that may be.



Classes

Do you give pottery classes?

Our class is on hold during COVID-19. Yes. We have a single 3-hour class called Take a Turn at the Wheel. It is taught on the 2nd Saturday of each month, at the Frederick Clay Studio. If you're looking for a longer-term class in your area, visit our Resources page.



I registered for a class, but it's been cancelled due to COVID-19.

We have attempted to contact all registrants. Please send us a message if you haven't been contacted. You can save your registration, or ask for a refund. We're holding seats for current registrants in our next scheduled class, whenever that may be.



Buying Pottery

Do you have gift certificates?

Yes. You can buy gift certificates to use when we do open, and you can make tax-deductible contributions. Gift certificates can be used for pottery, or for our Take a Turn at the Wheel Class (you must register for a specific date when you're ready).



What is your refund policy?

We do not offer refunds or exchanges on pottery purchases. If a class is canceled, the fee may be refunded or applied to a class on a different date.



Repairs

I have a favorite piece of pottery. Can you repair it? Or duplicate it?

We are unable to make repairs. However, Lakeside Pottery offers a repair service and online lessons for DIY repairs. http://www.lakesidepottery.com/ We are unable to duplicate items. The combination of clay, glazes, and firing techniques are unique to your piece. To duplicate a piece, all of these things would need to be known and duplicated exactly. Some of our members take commissions. If you would like to request an item with a specific design or function, please contact us.



14 South Market Street

Frederick, MD 21701

301-360-0640

info@pottersguildoffrederick.com

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