Frequently Asked Questions

COVID-19

Are you open?


Yes.




Can I buy your pottery online?


No, we are not set up to have an online store & ship items. You can buy gift certificates to use when we do open, and you can make tax-deductible contributions. Gift certificates can be used for pottery, or for our Take a Turn at the Wheel Class (you must register for a specific date when you're ready).




What are your hours?


November & December 2020 we are open: Tuesday-Friday 11am - 5pm Saturday 10am - 8pm Sunday 12pm - 5pm




I registered for a class, but it was cancelled due to COVID-19.


We are accepting registrations again. We have attempted to contact all previous registrants; please send us a message if you haven't been contacted. You may sign up for a class, & use the payment method "Offline payment" if you already paid.





Classes

Do you give pottery classes?


Yes. We have a single 3-hour class called Take a Turn at the Wheel. It is taught on the 2nd Saturday of each month, at a member's studiol in Ladiesburg, MD. If you're looking for a longer-term class in your area, visit our Resources page.




I registered for a class, but it was cancelled due to COVID-19.


We are accepting registrations again. We have attempted to contact all previous registrants; please send us a message if you haven't been contacted. You may sign up for a class, & use the payment method "Offline payment" if you already paid.





Buying Pottery

Do you have gift certificates?


Yes. You can buy gift certificates to use when we do open, and you can make tax-deductible contributions. Gift certificates can be used for pottery, or for our Take a Turn at the Wheel Class (you must register for a specific date when you're ready).




What is your refund policy?


We do not offer refunds or exchanges on pottery purchases. If a class is canceled, the fee may be refunded or applied to a class on a different date.





Repairs

I have a favorite piece of pottery. Can you repair it? Or duplicate it?


We are unable to make repairs. However, Lakeside Pottery offers a repair service and online lessons for DIY repairs. http://www.lakesidepottery.com/ We are unable to duplicate items. The combination of clay, glazes, and firing techniques are unique to your piece. To duplicate a piece, all of these things would need to be known and duplicated exactly. Some of our members take commissions. If you would like to request an item with a specific design or function, please contact us.





14 South Market Street

Frederick, MD 21701

301-360-0640

info@pottersguildoffrederick.com

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